You can find information about shipping, returns and cancellations relating to our online shop below. You can find our events and workshop booking policy here.
Standard delivery charge to UK mainland is £3.99. If you spend £30 or more, delivery is free of charge. The majority of orders are sent Royal Mail 2nd Class but we occasionally send larger parcels with Evri. Your order will be sent out 1-2 days after you place it.
If you need your order sooner, please contact us and we will see what we can do. We can offer next day delivery, but the prices of these services vary according to weight.
We’re sorry but we do not currently ship to outside the UK. We hope to start offering this service in the future.
We offer free in-store pick up if you prefer to shop online and then collect in person. You can collect from our shop during opening hours. You can find us at 104-108 Belle Vue Road, Bristol BS5 6BX.
We hope you are happy with your purchase, but if you are not, or you have simply changed your mind, please contact us to arrange a refund or exchange. You will need to return your unused, unopened item to us within 14 days from dispatch. We cannot offer refunds on pierced jewellery, hair pins or perishable items, such as food and magazines. Your refund will be processed upon receipt. Please ensure your order number and contact details are enclosed.
Please return your item by a tracked service for your peace of mind, we cannot be held responsible for missing items.
If you wish to cancel your order before we have shipped it, please contact us within 1 hour of placing your order by emailing firstname.lastname@example.org.