You can find information about shipping, returns and cancellations relating to our online shop below. You can find our events and workshop booking policy here.
1-2 working days: £5.99
Orders over £50: Free standard delivery
We dispatch orders Tuesday-Saturday. If you need an order to be sent on Sunday or Monday please get in touch first.
If you prefer to shop online and collect in person, we offer free in-store pick up. You can collect during opening hours from our store in Easton. You can find us at 104-108 Belle Vue Road, Bristol BS5 6BX.
EXTENDED CHRISTMAS RETURNS
To give you peace of mind when shopping for gifts this Christmas, anything bought between 13 November and 24 December can be returned or exchanged up until 28 January 2024.
We hope you are happy with your purchase, but if you would like to arrange a refund or exchange you can contact us here. You will need to return your unused, unopened item to us within 21 days from dispatch. We cannot offer refunds on pierced jewellery, hair pins or perishable items, such as food and magazines. Your refund will be processed upon receipt. Please ensure your order number and contact details are enclosed.
Please return your item by a tracked service for your peace of mind, we cannot be held responsible for missing items.
PLEASE NOTE THAT SALE ITEMS ARE NON-REFUNDABLE.
In the unlikely event that a sale item is faulty we will provide a credit note.
If you wish to cancel your order before we have shipped it, please contact us within 30 minutes of placing your order by emailing email@example.com.